TERMS AND CONDITIONS

GENERAL

Welcome to onili.ro!

These terms and conditions apply to all usage by online visitors and orders placed by customers of onili.ro. By accepting these terms and conditions, you enter into an agreement with BLOOM IDEAS SRL.

It’s the buyers obligation to accept and take notice of the terms and conditions before placing an order. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. BLOOM IDEAS SRL reserve the right to modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless required by law.


PRODUCT INFORMATION

We do our best to display the true images and real information about all the above details, though, due to your personal computer settings, colours may be different from the original product.

On each product page, you will find all available sizes, a description and the composition of the item. Click on the product image to zoom in and see all of the details. Product care instructions are displayed on each product page as well and the same information is also displayed on the products labels.

ORDER

Order process:

  •     choose items to order
  •     register or not - give address and contact details for shipping.
  •     choose shipping method 
  •     choose payment method

Customer is bound by his order from the moment he confirms the order and the terms and conditions thereby stipulated have been fulfilled. This occurs once the order has been submitted and payment is confirmed. Please note that the order will not be valid if SC BLOOM IDEAS SRL cannot confirm the billing and shipping address(es) that you provide. Once you have confirmed your order you will receive a digital order confirmation via email. A digital delivery note is sent via email when your order is shipped. This is a confirmation of your delivery.

Orders are accepted electronically 7 days a week, and processed on weekdays. Orders placed on Saturday and Sunday and on holidays will be registered on the first working day that follows. To complete an order the Customer must correctly fill in the order form available on the website. An order form that is filled in incorrectly do not constitute an order. If conditions arise that make impossible to complete an order, the store reserves the right to stop its processing – and is obliged to immediately inform the Customer. If any of the ordered merchandise is not available at the time the order is placed, the Customer will be informed about this by phone or email, in which case the Customer has the right to cancel the order.

PRICE POLICY

Prices do not include delivery costs.

Prices displayed on the site are those that apply at the time of purchase. Prices may be subject to change without any further notice, but these changes will not affect orders already confirmed. All prices are verified as part of our order confirmation procedure.

International delivery outside European Union (EU) – prices do not include VAT, custom duties and other specific taxes – delivery duty unpaid.  Please note that custom duties, import tax, handling costs, and all other specific taxes which are imposed once a shipment reaches your country will be applied and invoiced separately through our logistic partner and shall be borne to you. By submitting your order you undertake to guarantee the import of the products by paying and/or delivering the necessary information. Please be aware that import regulations vary from country to country. Please note that delivery costs will not be refunded. For binding information, please contact the customs office in charge before submitting your order.

PAYMENT

Onili.ro accepts 3 payment methods for the online orders: cash on delivery – only for Romania, card payment (online) or Paypal. Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.

  • Cash payment on delivery is available only for Romania and it’s collected by the courier representative. Please note that you must pay to the courier representative the exact amount confirmed by email; we can not be hold responsible for other money requests.
  • Card payment - MobilPay™ partner. Accepted card: Visa, Visa Electron, MasterCard, Maestro, PayPal. Card payments are processed through MobilPay™ system and are extremely secure using 3D Secure System and encrypted connexions. MobilPay™ does not store your card information, when using online card payments your card information are sent through a secured encrypted connection directly to the processing bank and therefore all your personal information is safe.
  • Paypal

DELIVERY

National and international delivery

We ship international through national post.

  • International delivery in EU: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, United Kingdom, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Hungary.
  • International delivery outside EU: Albania, Argentina, Australia, Belarus, Brazil, Canada, Chile, Colombia, Cuba, Ecuador, Egypt, Switzerland, United Arab Emirates, Israel, Japan, Macedonia, Morocco, Mexico, Moldova, Norway, New Zealand, Russia, Serbia, Singapore, USA, Turkey, Ukraine.

For more information about deliveries please write us at contact@onili.ro

Please note that, once your order was confirmed, we can not change delivery address.

Please note that we do not deliver to post office boxes.

Standard delivery costs:

  •     national delivery –20 RON if your order’s value is less than 200 RON; free if your order’s value is over 200 RON.

Please note that you must pay to the courier the exact amount confirmed by email; we can not be held responsible for additional money requests.

  •     international in EU –150 RON 

Please decline the package if this is damaged. Also, when receiving the package, please carefully check the products and, in case of discrepancies with your initial order or products having manufacturing faults, let us know immediately.


RETURN

You can return any item purchased on our online store within 14 days from the delivery date. Here’s how:

1. Make sure the items are in the same condition you received them in, with all tags still attached.
2. Complete the Return Form found in the package and prepare the package for delivery.
3. Contact a courier at your choice to pick up the package. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense.

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

a) the products must not have been used, worn or washed;
b) the identification tag must still be attached to the products, which constitutes an integral part of the item;
c) the returned products must be in their original packaging;
d) the returned products must be delivered to us within fourteen (14) days of when your order has been sent. 
e) the products must not be damaged.

If you have fulfilled all requirements set forth above, we will send you a confirmation email and fully refund the price of the returned purchased products. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters a), d) and e) of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for your purchase of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters b) and c) of the preceding paragraph. In this case, you may choose to accept a decrease in the refund, of which you will be informed, due to the decrease in value of the returned products, or to have the purchased products redelivered to you at your expense. Should you refuse this delivery, we reserve the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.

REFUND

In case of international delivery outside EU, we cannot refund custom duties, import tax, handling costs, and all other specific taxes which were imposed once a shipment reached your country and were invoiced separately through our logistic partner. Refunds, except the above fees, will be arranged by card or bank transfer, in customer bank account, in a timeframe of 10 working days from receiving the return.
Once you receive the email with the refund confirmation, please allow up to 15 working days for the refund to be credited to your account; this timeframe will depend exclusively on your bank and it’s outside our control.
In case the recipient of the product does not correspond with buyer of the product, the refund will be arranged to the original buyer and credit card holder / the same account from which the bank transfer was made.

LEGAL AREA

Copyrights
All the content of onili.ro, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are property of SC BLOOM IDEAS SRL and therefore protected by  Romanian and international copyright laws. Any use of this information without the written acceptance of SC BLOOM IDEAS SRL is strictly forbidden and punished according to existing laws. Onili brand and logo are property of SC BLOOM IDEAS SRL.

Customers using onili.ro can make comments, communication, suggestions, or requests for information, as long as their content is not illegal, obscene, threatening, calumnious, does not affect intellectual property rights, do not contains viruses, mass spam or any other spam.

Any use of the information and material from the site, such as reproduction, modification, distribution, transmission, republication, display or performance, other than your own private use is strictly prohibited.

Disclaimer
We don’t guarantee that all items included in the web shop are in stock at the time of your order. In the event that an item is unavailable, we will contact you shortly by phone or by e-mail. We cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. We may, at any time, amend the content of the site. Although we do our best to display the correct texts, images and pricing on the site and web shop, errors may occur. We cannot guarantee problem-free, uninterrupted, and secure access to the site.

Security
We use appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorised access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Privacy Policy
SC BLOOM IDEAS SRL is fully committed to respecting the privacy and security of your personal information. We are responsible for the processing of your personal data obtained on onili.ro and we will not disclose any information about you to third parties except when it is necessary for providing a service to you. By using onili.ro you accept to include your personal information in our company’s data base, and therefore we reserve the right to:

  •     use the information for the purpose of which you have given it
  •     use the information to personalise and improve the site and make your shopping experience more convenient
  •     use the information for marketing and communication purposes
  •     provide the information for the sole purpose of operating our business, to suppliers or third party processors (such as credit card companies, customer service providers and shipping companies)


Moreover, you give your permission to receive information from SC BLOOM IDEAS SRL for publicity purposes with the mention that you will only receive information from us if you opted in when you placed an order and/or if you signed up via the site. When you register with onili.ro, the information actively entered by you will be stored and saved by SC BLOOM IDEAS SRL. If you change your mind, you can always opt out of receiving newsletters or any other service to which you have opted in. Any newsletter or promotion we send to you will contain an automated link, allowing you to opt out of that particular service.

At any time you are entitled to recall the consent you have given with respect to our use of your personal information. Furthermore, you have the right to access your information and to review, and/or modify the information in the event your information stored by us is incorrect, and/or to delete the information.

According to Romanian law no 677/2001 for consumer protection regarding their personal data processing and the free circulation of this data and Romanian law no 506/2004 for processing personal data and private life protection in electronic communication, SC BLOOM IDEAS SRL is obliged to administrate securely your personal data and process them only for the above mentioned purposes.

SC BLOOM IDEAS SRL does not encourage spam, does not sell, nor offer or trade the personal data obtained though this site.

Colours
We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.

Violation of rules
SC BLOOM IDEAS reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Governing Law
Without limiting your rights as a consumer under the laws of your country, these Terms and Conditions as well as all disputes or claims arising hereof and of using and/or placing an order on onili.ro shall be governed by the laws of Romania. Any disagreements arising from the usage of onili.ro shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof.

Final Dispositions
Using and/or placing an order on onili.ro means that you have accepted, without objections, our Terms and Conditions, this being equivalent with a generally accepted contract. Terms and Conditions from onili.ro are according to Romanian law OUG 130/2000 & OUG 34/2014 regarding customer protections for closing and executing distance contracts and does not interfere with customer rights. 

Company Registration Information
SC BLOOM IDEAS SRL
Headquarter: 23rd Diditel Street, 4th District, Bucharest
Commercial Registry No J40/10911/28.11.2000
CUI 13556300
Bank: BRD- Sincai branch
Bank account: RO61BRDE441SV80935224410